Community Manager

at iTrain Group

at iTrain Group

About iTrain Group:

iTrain Group is a prestigious educational organization that partners with tech giants such as Microsoft, Google, IBM, AWS, and Meta. Our mission is to bridge the gap between industry leaders and the adoption of new technologies by providing educational pathways and platforms for experts to share their knowledge. With a global community of over 30,000 alumni, iTrain Asia is making a significant impact on workplaces and industries.

Position Overview:

We are seeking a dynamic and passionate Community Manager to join our team in Malaysia. The Community Manager will be responsible for building and nurturing a vibrant tech community through both online and offline channels. This role is pivotal in connecting with trainers, customers, and students to optimize the user experience. If you’re a people person, organized, and enthusiastic about tech education, this could be the ideal position for you.

Key Responsibilities:

  • Serve as a Resource and Ambassador: Act as a resource and advocate for iTrain’s community of trainers, customers, and students, ensuring their needs are met.
  • Identify Opportunities: Collaborate closely with the CEO to identify opportunities to nurture and engage the local and international market, with the backing of tech giants such as Microsoft, Google, IBM, AWS, and Meta.
  • Content and Digital Presence: Work with the operations and marketing teams to maintain a local and international content calendar, ensuring a strong digital presence across social channels.
  • Event Coordination: Organize and coordinate local and international engagement events, ranging from day events to after-work programs. This includes trainer meetups and exclusive events featuring industry experts from our tech partners.
  • Community Growth: Contribute to growing the local community through marketing efforts, including field marketing, partnerships, and email marketing, leveraging our partnerships with tech industry leaders.

Qualifications and Skills:

  • People Person: You excel at working with others and building personal connections.
  • Organized: You can create structure and maintain order in dynamic environments.
  • Problem Solver: You’re confident in making decisions and finding solutions.
  • Empathetic: You can remain calm under pressure and demonstrate empathy.
  • Data-Driven: Comfortable using data and analytics to drive initiatives forward.
  • Communication: Exceptional written, verbal, and interpersonal communication skills.
  • Experience: At least 1 year of experience in a Customer Support or Community Management role.
  • Tech Passion: A passion for tech, education, and collaborative consumption.
  • Social Media Savvy: Proficient in social media management with a professional online presence.



iTrain provides high quality IT training solutions in various technology training products and certification.

Established and managed by experienced trainers, our vision is to revolutionize the training industry in the Asia Pacific region starting with Malaysia by making training more affordable, enjoyable and practical in terms of real world usage and localized content.


Future-proof your skills with as low as RM166.66/month with our 0% interest-free instalment plan

Copyright © 2022 iTrain (M) Sdn Bhd (694591-P). All Rights Reserved.

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